Complaints Policy
In this practice we take complaints seriously and we aim to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This policy is based on these objectives.
If you have a complaint or concern about the service you have received from any of the staff, please let us know. We operate a practice complaints procedure as part of a NHS system for dealing with complaints. Our complaints system meets national criteria. Complaints to the practice should be addressed to: Mr Phil Sherlock G R Hardwick (Optometrist) 16 Rossall Road Cleveleys FY5 1AP You may ask for an appointment with him in order to discuss your concerns. He will explain the complaints procedure to you and will ensure that your concerns are dealt with promptly. It will be a great help if you are as specific as possible about your complaint. |
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If a complaint cannot be resolved, then the Optical Consumer Complaints Service offers an impartial mediation facility to help obtain a satisfactory outcome for non-NHS matters. They can be contacted at:
Optical Consumer Complaint Service
6 Market Square
Bishop’s Stortford
Hertfordshire
CM23 3UZ
Or online: https://www.opticalcomplaints.co.uk/
Or by phone: 0344 800 5071
Optical Consumer Complaint Service
6 Market Square
Bishop’s Stortford
Hertfordshire
CM23 3UZ
Or online: https://www.opticalcomplaints.co.uk/
Or by phone: 0344 800 5071
You can complain or give feedback for any NHS treatment you have had to:
NHS England
PO Box 16738
Redditch
B97 9PT
Or by email to: england.contactus@nhs.net (If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.)
Or by telephone: 0300 311 22 33
NHS England
PO Box 16738
Redditch
B97 9PT
Or by email to: england.contactus@nhs.net (If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.)
Or by telephone: 0300 311 22 33